Impact of Cyberattacks on Auto Dealers

Auto Dealers Impacted by Cyberattacks

Auto dealers in the United States and Canada are facing operational disruptions due to cyberattacks targeting CDK Global, a crucial provider of software and data services in auto retailing. CDK Global reported being hit by two attacks, leading to a shutdown of its systems to safeguard customer data and initiate restoration efforts.

Challenges Faced by Dealers

With CDK Global serving over 15,000 retail locations, dealers are experiencing delays in sales processes as they navigate the outage. The inability to access customer records and essential paperwork has forced dealers to find alternative solutions for generating necessary documents such as titles, contracts, and registration cards.

• Dealers are resorting to manual contract writing and asking customers for patience in vehicle deliveries.
• Despite the disruption, many dealers are adapting by utilizing other systems to retrieve customer data and ensure continuity in their operations.
• Technicians may face challenges in servicing vehicles promptly, but the lack of customer data access is not hindering repair work.

These disruptions coincide with a crucial sales period for dealers, adding pressure as they navigate the challenges during a busy time for new-car sales and promotions.

Despite the setbacks, dealers are striving to maintain business operations and serve customers to the best of their abilities during this challenging period.